People with answers are only a click or a call away

	"As a technician, I would like to say thanks to your company for the professional layout and packaging of the software. The instructions were very detailed, which makes my job much easier. The facilitator's manual is well organized and very user-friendly. " Joel Sanders, ERT Technical Support Voridian Eastman Chemicals

Customers tell us that Facilitate.com is simple to install, easy to maintain and requires very little technical support. Still, there are times when you need expert guidance and Facilitate.com is there to help you. Through live check-ins, email and phone support and product updates, Facilitate.com stays connected with our customers.

Standard Support
Customer support for two Facilitate.com trained facilitators is included in your Annual License Fee. Our expert technicians are here to support you with answers to your installation or usage questions between 7 A.M. and 6 P.M. Pacific Time by calling (805) 682-6939. Technical support by email is also available by contacting us at Support@Facilitate.com.

Extended Support Program
We also offer custom support packages that can be tailored to your unique needs. Options available include.

	24 hour a day, 7 day a week urgent response support
	Extended support for your technical support team
	Extended support for all facilitators and / or end users
	800 number support
	Remote administration and facilitation services

Please contact us at (805) 682-6939 regarding any questions or unique support requirements you have.

Training & Consulting Needs
We offer extensive training programs to assist you in the full implementation of FacilitatePro. We also provide services to customize the software to address your business requirements. See Training and Consulting Services for details.