— Customer Service
“As we launch our International Center for Dispute Resolution, we look to Facilitate.com to give us expert guidance on how to integrate the technology into our methodology and practices as well as train us to get the best results out of its use. We consider the people at Facilitate.com to be a key element of our success” — Tony Belak, Director, International Center for Dispute Resolution, Sullivan University
A Philosophy of Collaboration We are passionate believers in the potential for collaborative technology to bring new levels of participation and engagement to all kinds of face-to-face and virtual meetings. We bring this philosophy to our customer service by offering ideas, solutions and facilitation expertise to help you design and deliver high performance meetings.
Support at Your Fingertips The Facilitate.com team is here to support your online collaboration needs in any way we can. This page will point you to all the support offerings available to you, as well as some resources you may find helpful. But remember, if you need us, we are just a phone call away.
Standard Support Yearly Support Contracts are available or you can purchase Incident Support Packs. Our expert technicians are here to support you with answers to your installation or usage questions between 7 A.M. and 5 P.M. Pacific Time by calling 805.682.6939. Technical support by email is also available by contacting us at @facilitate.com.
“Your firm is one bright, shining, starry example to all these huge software companies of what real customer service and solid software programming are like” — Les Yaw, Luther College
User Forum As a Facilitate.com customer, you have access to the User Forum, a customer-only web page that is chock full of tutorials, Q&As, and discussion forums for facilitators and administrators. The User Forum also presents bimonthly webinar series covering a wide variety of technical and facilitation topics. Become acquainted and share experiences with other members of the Facilitate.com community.
Resources Check out our facilitation tips, articles and reviews.
Consulting and Training Looking to take some refresher training, or add new facilitators to your team? Our updated consulting and training offerings are described here: Product Training