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Support at your fingertips
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"I
have been meaning to write you
all week and let you know how much
we appreciate the great support
we have gotten from Facilitate.com.
We have found the tools and service
provided by Facilitate.com to be
excellent"
Crisis Support Center
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The Facilitate.com team is here to
support your online collaboration needs in any way
we can. This page will point you to all the support
offerings available to you, as well as some resources
you may find helpful. But remember, if you need us,
we are just a phone call away.
Standard
Support
Customer support for two FacilitatePro trained
facilitators is included in your Annual License Fee.
Our expert technicians are here to support you with
answers to your installation or usage questions between
7 A.M. and 6 P.M. Pacific Time by calling (805) 682-6939.
Technical support by email is also available by contacting
us at Support@Facilitate.com.
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"Your
firm is one bright, shining, starry example
to all these huge software companies
of what real customer service and solid
software programming are like"
Les Yaw, Luther College
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User Forum
As a Facilitate.com customer, you have access
to the User Forum, a customer-only web page that
is chock full of tutorials, Q&As, and discussion
forums
for
facilitators
and administrators. The User Forum also presents
bimonthly webinar series covering a wide variety
of technical and facilitation topics. Become acquainted
and share experiences with other members
of the Facilitate.com
community! Login
to User Forum.
Resources
Want to learn more about technology enhanced facilitation
or print a product overview? Click
here for articles, presentations, tips and techniques
and product information.
Consulting and Training
Looking to take some refresher training, or add new facilitators to your team?
Our updated consulting and training offerings are described here:
Have a technical question? Call us at (805)
682-6939 or (800) 423-8890, or send us an e-mail at
Support@Facilitate.com.
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